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Other Management
Joe Hilger, Director, Alliance & Chrysler Group Dealer
Development
Joe Hilger retired from a 33-year career with DaimlerChrysler, where he was
Vice President of Global Service for the Chrysler, Jeep and Dodge brands. While
at the Chrysler group, he focused on improving dealers′ retail business
by advancing the call for increased customer satisfaction, service department
productivity, vehicle and service quality, including dealer/ factory relations.
Prior to becoming Vice President, Mr. Hilger held the position of Director of
International Service and Parts and also served as Director of Sales and
Marketing Training. Prior to that, he served as Director of MoparŪ Sales and
Marketing where he protected and expanded the MoparŪ Parts and HemiŪ Engine
brands. Mr. Hilger holds a BS degree in Automotive Technology.
Richard Sherman, Director, Alliance & GM Dealership
Development
Richard Sherman brings 40 years of automotive industry experience to MPI;
including 31 years with General Motors. At GM, Mr. Sherman held several senior
management positions in sales, service and marketing. At Pontiac, he received
an ASE certification and was recognized for creating GM′s "Mr.
Goodwrench" dealer service program. He also developed AC Delco′s "Delco
Tech" aftermarket service channel, and was subsequently elected to the
Automotive News "All Star" industry award as "Service-Person-of-the-Year." Mr.
Sherman has completed the GM Advanced Management program at Emory University;
has a BS in Marketing from SIU and holds a Masters from Central Michigan.
Maureen Sullivan Martin, Director, Alliance & Ford
Dealer Development
Maureen Sullivan Martin brings to MPi over 20 years of diverse experience in
the automotive industry from the perspectives of the manufacturer, the supplier
and the retail dealership. In Ms. Martin′s 11 years of management
positions with Ford Motor Company, she developed competencies in the areas of
retail development, marketing, sales, fixed operations, leadership and employee
development. She is well known for automotive consulting and keynote speaking
with her expertise in increasing profitability through improvements to customer
satisfaction and dealership operations. Ms. Martin holds a BA degree in
Business from Western Michigan University with a major in Marketing and minors
in Computer Informational Systems and Business Management.
Susan Lovett, Director of Marketing
Susan Lovett has over 17 years experience as a marketing communications
and business development professional; with over 11 years focused in the
management consulting and automotive industries. Ms. Lovett managed a highly
successful business development team for Deloitte Consulting LLP focusing on
public sector business engagements. In this role, she contributed to the
development and sales efforts of many high profile national RFP efforts, with
strong emphasis in the State of California. Following her career with Deloitte,
Ms. Lovett provided marketing communication efforts for an aftermarket start-up
company, AUTOVIA. As the Marketing Director of MPi, Ms. Lovett oversees all
marketing, communications, public relations and tradeshow activities for the
company. She has been with MPi since 2004.
Brent Wolsey, Director of Customer Training
Brent Wolsey has been developing training programs and educating adults on
software and technology since 1997. He has written numerous articles that have
been published in trade magazines and has extensive experience designing
classroom, computer and web-based curriculum. He spent time educating the US
Department of Justice and the New York State Education Department, as well as
numerous organizations and companies in the private sector. Mr. Wolsey joined
MPi in 2004, where he has successfully built a training program for their
customers. The training program includes a Power User Workshop, Computer and
Web based Training programs and various onsite Training events.
Danen Lott, Manager of Network Installation Engineers
Danen Lott heads the Technical Field Services. He brings over 13 years of
technical field service experience, 10 of these managing very diverse regional
and national teams. He is a graduate of Utah State University with a degree in
Business Administration.
LC Cunningham, Manager of Implementation
LC Cunningham joined MPi as our Implementation Manager. After a distinguished
15 years of Information Technology & Project management career in
Aerospace, Manufacturing, Opto-electronics, and Banking Industries. She brings
to MPi extensive experience in Project Management in implementing hardware
solutions and software applications in complex technology initiatives. In
addition to her experience with diversified technology industry backgrounds she
leads a multi-talented team of MPi Project managers. Mrs. Cunningham holds a BS
from California Poly technical University in Southern California in Computer
Science with a minor in Business Administration
Robert Garcia, Manager of Client Support
Robert Garcia has a deep background in designing and leading world class
support organizations for both large, corporate environments and small start up
organizations. Mr. Garcia's extensive experience includes consolidations and
reorganizations of a large scale. As a Certified Benchmarking Specialist, he
ensures that MPi's strategy and processes are always customer-centric. His
success in realigning resources and strategies in such a way that best manage
customer relations is consistent with MPi's mission to impact our clients'
productivity, revenue, quality, and profitability. As a leader of both Customer
Service and Technical Support, Mr. Garcia ensure that MPi customers have 24/7
access to mission-critical support, as well as expanded business hours support
for all service, education, and technical support needs. Mr. Garcia and his
team also manage customer communications and drive the development of new tools
that improve the MPi customer's experience. He is a well regarded leader in the
customer support industry and has served as Chapter President of the
International Customer Service Association (ICSA), and National President of
the Association of Call Center Managers (ACCM). His success in managing
customer support has also earned him a best practices case study published by
the ICSA. He has also been invited to and has spoken at industry conferences
such as the Call Center Demo & Conference Series.
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