Articles

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"A Strategy to Grow your Service and Parts Business"

Les Silver | March, 2011

"MPi Technology, Processes Boost Customer Pay Profitability"

June, 2010

"Frontline Ready: Interview with Les Silver"

Les Silver | April 14, 2010

The "Prime Item" Myth

Les Silver | Dealer Marketing Magazine | September 2009

Understanding Staff Performance

Les Silver | Fixed Ops Magazine | January 2009

Fueling Fixed Ops Profits

Les Silver | Dealer Marketing Magazine | November 2008

Vehicle Inspections: The Service Department's "Free Throw"

Les Silver | DFO Magazine | September 2008

Fueling Fixed Ops Profits; Q & A

Les Silver | DFO Magazine | August 2008

Fueling Fixed Ops Profits; Are You Using The Performance Improvement Pyramid

Les Silver | DFO Magazine | August 2008

Q & A With Les Silver

Dealer Digest Daily | July 2008

The Strong Service Chain

Warnock Dodge Chrysler Jeep | Auto Dealer Monthly Magazine | April 2008

The Dish on Service

Les Silver | Fixed-Ops Magazine | November 2007

Hours Per Repair Order? a Tragically Flawed Measurement Part 2

Les Silver | DFO-magazine | June 2007

Hours Per Repair Order? a Tragically Flawed Measurement Part 1

Les Silver | DFO-magazine | April 2007

Phase in Higher Profits

by Les Silver | Fixed Ops Magazine | April 2007